IT Field Support Engineer

North Coast Information Technology is a leading provider of IT Solutions operating in Northern NSW.

• Due to the restructuring of our Service Centre in Coffs Harbour, an exciting opportunity exists for a customer driven, responsible and motivated individual to jo in our Team as an IT Field Support Engineer.
• The client base extends throughout Northern NSW and includes a number of high profile clients.
• This position will primarily involve supporting clients in the Coffs Harbour / Grafton area as well as field support work for clients in the surrounding regions as required. 
• This position will expose the successful applicant to a wide range of products and technologies utilised by our large base of high profile clients

Duties and Responsibilitie

• Provide field support to Information Technology Systems 
• Provide implementation, roll out and subsequent maintenance of network peripherals and other customer equipment
• Onsite installation and configuration of computer hardware, software and peripherals 
• Perform workshop repairs to hardware including workstations, printers, notebooks and associated peripherals, both in and out of warranty as required 
• Updates and reporting to Head Office call logging systems as required 
• Train and skill on new technologies as required to meet the needs of our customers at any given time.

Preferred Skills

• Between 3-4 years field support experience in the field of Information Technology
• Any previous experience with printers, plotters and other imaging devices an advantage 
• The ability to work in a team environment
• A proven ability to perform given technical tasks
• The ability to diagnose effectively and efficiently 
• The ability to communicate clearly and efficiently both verbally and in written format  
• MCP / MCSE certification would be highly regarded

• Demonstrated experience in Field Support if IT Systems
• Experience in repairing IT peripherals including PCs, Printers and other PC equipment
• A clear knowledge of the WINDOWS environment
• Good understanding of common Networking standards
• Hold a current drivers license
• Reliable own transport 
• Be an Australian Citizen or a Permanent Resident of Australia
• Ambition to progress to Senior Support Engineer role

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